Customer Service


When purchasing a product on U M A Y A N A, you will receive an e-mail confirmation.


At U M A Y A N A, you can pay with VisaDankort, Visa, Mastercard, Visa Electron, American Express and Apple Pay.


Return Policy

Articles bought on U M A Y A N A are fully returnable and refundable within 30 days upon receipt. If you want to return an item please let us know within 14 days of receipt by sending an email to merhaba@umayanatolia.com. Please explain which articles you want to return and please return the item within 14 days after letting us know. Note that the right of withdrawal is annulled if you use the product in a way that obviously reduces the sales value significantly. The goods must be returned unused and in the same condition as they were upon receipt and in the original packaging. If not, you will receive a refund equal to the state of the item. 
You are responsible for both delivery expenses and safe conditions of the item when shipped.

Refund

When we receive your parcel and the items are approved we will return the order amount to your account used for the purchase.

 

Want to pick up your parcel ?

Why not pick up your parcel in our Christianshavn home-store weekdays between 10 AM and - 5 PM? Please make an appointment for picking up your parcel from our mini-homeshowroom.

Damagaed Parcels ?

The goods are insured in transit and we kindly ask you to check the content of the parcel upon receipt. If the parcel and/or the content are damaged upon receipt, please let us know within 24 hours after receipt so we can get the item cost refunded. We are responsible for goods, which have been damaged in transit. We will kindly replace the item or return the cost of the item is no longer in stock. 


Complaints ?

We hope you are all satisfied – if not, please contact us + 45 22 85 95 29 on weekdays between 10 AM to 3 PM or send us an e-mail: merhaba@umayanatolia.com

Thank you !

Teşekkürler !